Arrived early for the pick up. The load wasn’t ready. Waited 6hrs at the shipper.
The shipper closed in the middle of the night before the second shift. Called after hours and wrote emails letting them know won’t make it to the delivery appointment, not before the receiver closes. The receiver closes at 8:30 am and then reopens at 4:00am the following day.
I told the broker when booking the load I need to be empty, can’t be stuck with the load. The broker was aware when booking this load and saying there are no problems at the shipper this week which was probably said to get that load booked.
Asked for the release in the middle of the night because they weren’t loading. I sent live updates to email after hours and the broker.
The broker’s number after hours and emails left unanswered until one representative working for the broker finally called back saying they need their customer to answer.
So many phone calls and emails, and they have no care to answer or call.
I finally got a person after hours releasing the driver from this load.
When contacting about the pay, they pretty much ignored it. Said in the morning the driver should have never left. And the employee who released the driver doesn’t have the authority to do so.
Fighting the broker to pay $300 at least to cover fuel, time, and reefer hours.
I could have booked a load from another broker but unfortunately this one contacted me first.
They brushed it saying that’s the kind of business you get yourself into.
Leave a Reply